#1 01-10-2019 09:04:50

Mac Seb
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Tickets informations - Hellfest 2020

On sale wednesday OCT 09 at 12:00 p.m.

On opening day, you are logged in, you have listed all the useful information for your purchase and you know your place in the queue if you are early.
How many tickets can I buy?

You can buy 2 items (tickets and/or pack) in total.

What items will be available ?

• 3-days pass
• Pack Tee shirt : a 3-days pass and a tee shirt (to be confirmed or not)
• Pack Crazy Train : a 3-days pass and your trip by train (from Paris and Lyon, in the morning on thursday, SNCF will confirm the hours later)
• Pack Bus : a 3-days pass and your trip by bus (all the cities of departure on read at www.ontours.fr right now)

What is a PACK?

The PACK is a solution that allows to obtain in addition to the entrance ticket to the festival, an additional option.
After validation of the payment, you receive one ticket for the whole package.
Check your entry before validating your payment or you will never receive the contents of your pack.
It is impossible to claim a refund or sell part of the Transport Pack. Hellfest allows the resale of the Full Transport Pack on www.ticketswap.fr only.
(TBC) The tee-shirt of the Tee shirt Pack will be sent to Metropolitan France only. It’s forbidden to re-sale the tee shirt only.

What information will I be asked for?

-first name, last name, date of birth, email, phone.
• precise mailing address, for the whole year 2020. Note your parent’s or your work if you have any doubt about the durability of yours.
• The first and last name of the second person (for the second ticket).
• shirt sizes if required (F from S to XXL) and (H from S to XXXXL)
• The credit card information to make the payment.
This information will not be used for commercial purposes but only for the proper conduct and use of your purchase. In the event of an error when entering the postal address, Hellfest cannot be held responsible for any loss of the parcel.

What is the repayment option?

Only applicable on the 3-days Pass (excluding Pack), this option is to be checked for each ticket. Without any proof, you will be able to get a refund of the 3-days Pass (excluding loc fees) until May 15 midnight (French time). Contact billetterie@hellfest.fr to activate your option.

Does the site have a security system?

The payment module is secure and has all the necessary protections for online payment.
What type of payment is accepted?

Credit card, Visa and Mastercard only.
Check your authorized payment limit and balance with your bank now.

How to change the name written on the ticket?

We can’t do that.
If Hellfest or one of its service providers needs to confirm your identity, they will send an email before the event to the person who placed the order.
The first person to present the ticket is presumed to be the legitimate bearer and will be the only person allowed to attend the event.

Are there preferential rates?

Online, you will only be able to buy adult passes (from 17 years of age included).
Children under 12 can come for free and minors under 17 can buy a half-fare ticket on site.

After waiting in the queue, I am connected to the sale and told that there is no more ticket available, how is that possible?

The people who were in line before you, put items in their basket that you would have liked. There will necessarily be more requests than tickets available. At that point, go to www.ticketswap.fr only for Hellfest secure tickets.

I got the wrong ticket/ I can no longer come to the festival, what to do?

Purchases are final and cannot be changed or exchanged.

• if you have taken the refund option on this ticket, activate it until May 15 at midnight.
• if you have not taken the option on this ticket, sell it legally on www.ticketswap.fr only resale platform allowed.

I deleted the confirmation email or lost the pdf ticket, I transferred it to a stranger or published it on social medias, how to be sure to enter the festival?

The buyer is responsible for his purchase, the tickets are not edited or modified. Take care of your purchase until the day of the event.

I have not received my confirmation email, how can I receive my ticket?

It takes a minimum of 48 hours for the system to validate the sending of all confirmation emails. If you have no bank debit or confirmation email, you have not validated your purchase.

If you have been debited but you still have not received your email after 48 hours, request the service by writing to billetterie@hellfest.fr


HF 07-08-09-10-11-12-13-14-15-16-17-18-19. 20 in the pocket.
Thrashement vôtre / Je vais Thrasher sur vos tongues. devil
#Team Anti-Ghost
#M'en balek, on parle HF19
Street team Garmonbozia / Metal Obs dealer

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#2 01-10-2019 10:45:57

Angrist
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Re : Tickets informations - Hellfest 2020

Maybe stupid Question but "be logged in"


logged in where?
I have an account for the Forum here, but on the hellfest Website i can´t log in.

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#3 01-10-2019 11:06:47

Mac Seb
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Re : Tickets informations - Hellfest 2020

Angrist a écrit :

Maybe stupid Question but "be logged in"


logged in where?
I have an account for the Forum here, but on the hellfest Website i can´t log in.

You do not have access to the log in linck untill wednesday 09 Oct.
So just wait and pray to have access  wink


HF 07-08-09-10-11-12-13-14-15-16-17-18-19. 20 in the pocket.
Thrashement vôtre / Je vais Thrasher sur vos tongues. devil
#Team Anti-Ghost
#M'en balek, on parle HF19
Street team Garmonbozia / Metal Obs dealer

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#4 02-10-2019 09:40:53

heavypigeon
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Re : Tickets informations - Hellfest 2020

Is there any information on how much a single ticket will cost?
And does anyone know if I can use anyone's credit card to pay, or if the card holder must be the same person who placed the order?

Thank you in advance for the answers...

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#5 02-10-2019 12:09:54

Mac Seb
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Re : Tickets informations - Hellfest 2020

On next Wednesday, only 3 days pass will be sent (no price notified yet).
Normally, the credit card holder must the same person who placed the order.
If different, during order checking process, it could stop the process.


HF 07-08-09-10-11-12-13-14-15-16-17-18-19. 20 in the pocket.
Thrashement vôtre / Je vais Thrasher sur vos tongues. devil
#Team Anti-Ghost
#M'en balek, on parle HF19
Street team Garmonbozia / Metal Obs dealer

Hors ligne

#6 07-10-2019 10:27:35

br00tal
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Re : Tickets informations - Hellfest 2020

The 3-days pass ticket can be reselled in case i can't go?

Thanks

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#7 07-10-2019 10:58:05

phanou13
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Re : Tickets informations - Hellfest 2020

What is the repayment option?

Only applicable on the 3-days Pass (excluding Pack), this option is to be checked for each ticket. Without any proof, you will be able to get a refund of the 3-days Pass (excluding loc fees) until May 15 midnight (French time). Contact billetterie@hellfest.fr to activate your option.

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#8 07-10-2019 11:31:46

Mac Seb
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Re : Tickets informations - Hellfest 2020

br00tal a écrit :

The 3-days pass ticket can be reselled in case i can't go?
Thanks

First option (only if option taken when you buy the pass):

phanou13 a écrit :

What is the repayment option?

Only applicable on the 3-days Pass (excluding Pack), this option is to be checked for each ticket. Without any proof, you will be able to get a refund of the 3-days Pass (excluding loc fees) until May 15 midnight (French time). Contact billetterie@hellfest.fr to activate your option.

Second option:
Reselling the pass only via www.ticketswap.fr


HF 07-08-09-10-11-12-13-14-15-16-17-18-19. 20 in the pocket.
Thrashement vôtre / Je vais Thrasher sur vos tongues. devil
#Team Anti-Ghost
#M'en balek, on parle HF19
Street team Garmonbozia / Metal Obs dealer

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#9 07-10-2019 13:07:14

br00tal
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Re : Tickets informations - Hellfest 2020

So if I buy the pass and during the buiyng i select that "option" i can have a refund, right?
I i don't select that "option" i can use ticketswap. Correct?

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#10 07-10-2019 13:35:12

Mac Seb
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Re : Tickets informations - Hellfest 2020

br00tal a écrit :

So if I buy the pass and during the buiyng i select that "option" i can have a refund, right?
I i don't select that "option" i can use ticketswap. Correct?

Right and correct  wink


HF 07-08-09-10-11-12-13-14-15-16-17-18-19. 20 in the pocket.
Thrashement vôtre / Je vais Thrasher sur vos tongues. devil
#Team Anti-Ghost
#M'en balek, on parle HF19
Street team Garmonbozia / Metal Obs dealer

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#11 07-10-2019 20:07:52

Mrs Laura Foster
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Re : Tickets informations - Hellfest 2020

Hi

Will VISA Debit be accepted? Or is it credit card only?

I can only go if I can get accommodation as I can't camp on the floor so will need a tipi or something. When do they go on sale? If I get a 3 day pass, but then miss out on the tipi etc when they go on sale will I then be able to refund my 3 day pass as I simply can't do "standard" camping.

Thanks

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#12 07-10-2019 21:04:06

Mac Seb
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Re : Tickets informations - Hellfest 2020

Mrs Laura Foster a écrit :

Hi
Will VISA Debit be accepted? Or is it credit card only?
Credit card, Visa and Mastercard only.
Thanks

Credit card, Visa and Mastercard only.

Mrs Laura Foster a écrit :

I can only go if I can get accommodation as I can't camp on the floor so will need a tipi or something. When do they go on sale? If I get a 3 day pass, but then miss out on the tipi etc when they go on sale will I then be able to refund my 3 day pass as I simply can't do "standard" camping.

Easycamp normally will be send on April.
And unfortunately you will have one, you could sale your pass via www.ticketswap.fr

More informations Here.


HF 07-08-09-10-11-12-13-14-15-16-17-18-19. 20 in the pocket.
Thrashement vôtre / Je vais Thrasher sur vos tongues. devil
#Team Anti-Ghost
#M'en balek, on parle HF19
Street team Garmonbozia / Metal Obs dealer

Hors ligne

#13 07-10-2019 21:20:15

Alyann
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Re : Tickets informations - Hellfest 2020

Will be sold  unicorn


#teamGhost

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#14 07-10-2019 22:01:35

Pouffy
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Re : Tickets informations - Hellfest 2020

Mrs Laura Foster a écrit :

Will VISA Debit be accepted?

Yes

Mrs Laura Foster a écrit :

Or is it credit card only?

No


Dites le avec des clous !

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#15 08-10-2019 14:57:16

Mac Seb
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Re : Tickets informations - Hellfest 2020

Last news:
Resaling Full pack bus on ticketswap is not possible.
Only the pass, the transport will be lost.

Website will be updated soon.


HF 07-08-09-10-11-12-13-14-15-16-17-18-19. 20 in the pocket.
Thrashement vôtre / Je vais Thrasher sur vos tongues. devil
#Team Anti-Ghost
#M'en balek, on parle HF19
Street team Garmonbozia / Metal Obs dealer

Hors ligne

#16 08-10-2019 20:35:13

Mrs Laura Foster
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Re : Tickets informations - Hellfest 2020

Mac Seb a écrit :

Easycamp normally will be send on April.
And unfortunately you will have one, you could sale your pass via www.ticketswap.fr

More informations Here.

If easycamp is on sale later can I get festival pass at same time? Or do I have to get festival pass now and easycamp later?

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#17 09-10-2019 08:14:22

Synapstic
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Re : Tickets informations - Hellfest 2020

You'll have to buy festivel tickets today and easycamp ticket later when they will open them.


HF 2016 / 2017 / 2018 / 2019 / 2020 Pass 3j !!
Sittin' in the Valley !
#Team Matt Pike 2020

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#18 09-10-2019 09:25:08

Ste
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Re : Tickets informations - Hellfest 2020

Hi! Can I change the name of the second person later?
I want to buy 2 tickets but I don't know wich of my friends decide to come with me in this moment

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#19 09-10-2019 09:30:31

Skullnbones
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Re : Tickets informations - Hellfest 2020

The name does not really matter as they cannot check all the names at the entrance. Just give  the name of your most probable friend   wink

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#20 09-10-2019 09:38:48

Ste
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Re : Tickets informations - Hellfest 2020

can I stay calm then?
however, the name of the buyer (me) is applied as the owner?
so the ticket is not nominal ?

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#21 09-10-2019 09:52:45

Skullnbones
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Re : Tickets informations - Hellfest 2020

Yes, stay calm and listen to (brutal) metal. Tickets are nominal insofar as there is a name on each of them, that's all. Swear to Satan, if I lie that I be sent to Heaven when I die  devil

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#22 09-10-2019 09:56:15

Ste
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Re : Tickets informations - Hellfest 2020

auhhauahu cool
ok thanks  horns  horns  horns  horns

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#23 09-10-2019 14:57:35

LukasW
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Re : Tickets informations - Hellfest 2020

That sale was kind of disappointing.

Took a day off together with whole group. Got on the site before 12. Started the queue only to get a http error after a while. Refreshing from here leads to being put back in the queue. Personally I got through the queue 2 times resulting in that http error. 3rd time the tickets were sold out.

Result of all of this: Only 1 guy (the 1 guy that was supposed to buy a single ticket) out of our group got a ticket. He's now a lonely wolf.

Seriously why do a queue if the site can't handle the traffic after the queue anyway. That was a fucking mess.

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#24 09-10-2019 15:18:34

Angrist
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Re : Tickets informations - Hellfest 2020

That sale was a total clusterfuck.

I took off a whole day at work, was there at half an hour before the sale started.
2 computers one phone ready.

The numbers counted down and nothing happened.
I stayed in the cues, didn´t refresh and after half an hour still nothing happened.

then after the website said "sold out" and I guess a ton of people no longer tried to get in, I suddenly got in, and first I saw everything sould out but then suddenly a train package was available again.

I don´t really wanted the damn train package but I guess I had to take it since it was the only option left.


Realyl hellfest that was the worst ticket sale I ever saw.
Get better servers or organise your systems differently (look how wacken does it)

For the last 3 years I bought tickets at the festival and that was so much easier and better, pllease bring that back.

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#25 09-10-2019 16:26:06

Skullnbones
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Re : Tickets informations - Hellfest 2020

And... everyone agrees to that in the French part as well: Weezevent sucks at selling tickets!

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#26 09-10-2019 19:44:11

Angrist
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Re : Tickets informations - Hellfest 2020

so i got one of the crazy train packages (Because by the time i finally go into the damn shop, those were the only ones left)
but I don´t know what to do now?


Do I have to send a ticket at the emailadress, or do the train company get my emailadress from hellfest and then sends me the information?

Especially because there are i think 2 train options from paris and I have no clue what the difference was really, to be honest

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#27 09-10-2019 23:55:57

Quark
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Re : Tickets informations - Hellfest 2020

Angrist a écrit :

Realyl hellfest that was the worst ticket sale I ever saw.
Get better servers or organise your systems differently (look how wacken does it)

Serously?
I've heard/read/seen for myself how it used to work for Wacken!
But there are a few differences, why you can't compare them!
A: Wacken does, and has been doing it for years all by themselves! Metaltix, the company that does all the sale, is part of the BIG company named ICS (which itself is again part of whatever bigger company), enfin, you catch my drift.
IT was a mess for many years! (for starters in 2010, where I had to buy my last ticket, 2014 again (oh, what a mess that was roll and then in 2018, they've finally changed (improved) their system.
B: They still work with hard tickets. (even when they're semi personalised this year, but I remember 2013, where you had to give in your name during the process, and people got thrown out during the process as well, me included)
whereas Hellfest works with external partners (first Digitick, now Weezevent, and use digital tickets.
Now, honesty obliges me to tell you that I have NO experience whatsoever with Weezevent! Even though I have my ticket for next year's edition, I did not buy it myself, due to an appointment in hospital, so a friend of mine did all the work.
Just my 2 c€nts. wink


Dynamo Open Air: 1991-2002 // Graspop: 1996-2007, 2018 // Wacken Open Air: 1997, 1999-2010, 2014, 2019 // Dong Open Air: 2005-2014 // RockHard Festival: 2011-2016 // Hörnerfest: 2011-2019 // Headbangers Open Air: 2013 // Hellfest: 2015-2016, 2020 // Dynamo Metal Fest: 2015-2018 // Eindhoven Metal Meeting: 2010, 2012-.... // Metal Mean: 2016-2020 // Into the Void: 2016 // Party-San: 2017-2018 // Fall of Summer:  2017 // No Compromise Fest: 2017 // Durbuy Rock: 2019

Ik = Nederlands/Belg, dus Nederlandstalig. Barbarophone selon Erzewyn devil

Questions sur Wacken Open Air? ici !!!

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#28 09-10-2019 23:57:03

Quark
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Re : Tickets informations - Hellfest 2020

Angrist a écrit :

so i got one of the crazy train packages (Because by the time i finally go into the damn shop, those were the only ones left)
but I don´t know what to do now?


Do I have to send a ticket at the emailadress, or do the train company get my emailadress from hellfest and then sends me the information?

Especially because there are i think 2 train options from paris and I have no clue what the difference was really, to be honest

What does it say? (if it's in French, I can tell you what it is in English/German/Dutch)


Dynamo Open Air: 1991-2002 // Graspop: 1996-2007, 2018 // Wacken Open Air: 1997, 1999-2010, 2014, 2019 // Dong Open Air: 2005-2014 // RockHard Festival: 2011-2016 // Hörnerfest: 2011-2019 // Headbangers Open Air: 2013 // Hellfest: 2015-2016, 2020 // Dynamo Metal Fest: 2015-2018 // Eindhoven Metal Meeting: 2010, 2012-.... // Metal Mean: 2016-2020 // Into the Void: 2016 // Party-San: 2017-2018 // Fall of Summer:  2017 // No Compromise Fest: 2017 // Durbuy Rock: 2019

Ik = Nederlands/Belg, dus Nederlandstalig. Barbarophone selon Erzewyn devil

Questions sur Wacken Open Air? ici !!!

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#29 10-10-2019 22:52:57

Angrist
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Re : Tickets informations - Hellfest 2020

well it says

- TRAIN : The official french railways SNCF will keep you in touch to confirm the information, please contact them at crazytrain@sncf.fr and keep this ticket until your full return at home.


but i have no clue what to write them.
Like "hey i bough some kind of train option from paris to nantes, so what do i do?"

because there were 2 train options and i think the difference was when the train leaves from paris, but i have no clue which one i got and what the time was and and there is nothing on the ticket or in the email that hellfest send me.

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#30 13-10-2019 04:35:33

Rome
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Re : Tickets informations - Hellfest 2020

im exactly in the same position, i dont know what to write them nor what to do its a bit confusing really...

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